September 2017 Issue
August 31, 2017

ERS: New website a one-stop shop for retirement planning

Author: State Comptroller Thomas P. DiNapoli
Source: NYSUT United

The New York State and Local Employees' Retirement System (ERS) introduced a new self-service website — Retirement Online — with more ways for our members and retirees to access their retirement information.

Our online service will simplify the way you do business with ERS — you no longer need to call us or print out and mail forms for certain changes or requests. Instead you can submit them right from your computer. Once you create an account, you will be able to:

  • Update your address, phone number and email address.
  • View your beneficiary selections or submit a new beneficiary designation request.
  • Apply for a loan and check loan balances.

We also have tools for retirees, beneficiaries and employers, and we are working to develop more features for members. Over time, you will be able to purchase service credit, manage your loan account and estimate your pension benefit.

Retirement Online is available weekdays from 6:30 a.m. to 8 p.m., and weekends from 6:30 a.m. to 5 p.m. As our offerings increase, we will expand our hours to give you around-the-clock access to your retirement account. Please note: The site works best with Internet Explorer or Google Chrome.

We encourage you to use Retirement Online — but registration is optional. You may also print forms and send them through the mail.

When using the website, you can be sure that your account information is secure. Retirement Online has security safeguards similar to those used by financial institutions for online banking. When you register, you will be asked a series of questions to verify your identity. The questions and answers are provided by a trusted third party and are used to protect your account information.

We have online user guides that can help you with the registration process and answer basic questions, such as what you should do if you forget your password. Our staff is also ready to help with your Retirement Online needs. If you have questions, please call our contact center or email us using our secure contact form at

Register or sign in today at

NYSUT ERS consultants

Most NYSUT School-Related Professionals* belong to the New York State and Local Employees' Retirement System (ERS). NYSUT ERS consultants are available to help SRP members navigate the retirement system. Consultants can answer questions, provide forms and help members contact the ERS. Contact any one of our consultants for assistance.

* Note: Certified teaching assistants belong to the state Teachers' Retirement System (TRS).

In every issue, state Comptroller Thomas P. DiNapoli, administrative head of the New York State and Local Employees' Retirement System (ERS) and trustee of the Common Retirement Fund, provides information on the System, which delivers retirement benefits to many NYSUT School-Related Professionals and other support staff. If you are an ERS member with a question of general interest, email

For immediate assistance, call the ERS Contact Center toll-free at 866-805-0990 or 518-474-7736 in the Capital District.